How to obtain computer virus and security-related support

The computer safety team is available for computer virus and for other security-related support 24 hours a day in the United States and in Canada.

To obtain computer virus and security-related support, follow these steps:

1. Before you contact a support engineer, make sure that you run updated antivirus software and updated spyware removal software on the infected computer.
   
   For more information about how to obtain a free computer safety scan, visit the following Microsoft Web site:
   http://onecare.live.com/site/en-us/default.htm?s_cid=sah
   For more information about antispyware software, visit the following Microsoft Web site:
   http://www.microsoft.com/protect/computer/spyware/as.mspx
2. Call 1-866-PCSAFETY or call 1-866-727-2338 to contact security support.