Symptoms that may be the result of ordinary Windows functions

A computer virus infection may cause the following problems:

• Windows does not start even though you have not made any system changes or even though you have not installed or removed any programs.
• There is frequent modem activity. If you have an external modem, you may notice the lights blinking frequently when the modem is not being used. You may be unknowingly supplying pirated software.
• Windows does not start because certain important system files are missing. Additionally, you receive an error message that lists the missing files.
• The computer sometimes starts as expected. However, at other times, the computer stops responding before the desktop icons and the taskbar appear.
• The computer runs very slowly. Additionally, the computer takes longer than expected to start.
• You receive out-of-memory error messages even though the computer has sufficient RAM.
• New programs are installed incorrectly.
• Windows spontaneously restarts unexpectedly.
• Programs that used to run stop responding frequently. Even if you remove and reinstall the programs, the issue continues to occur.
• A disk utility such as Scandisk reports multiple serious disk errors.
• A partition disappears.
• The computer always stops responding when you try to use Microsoft Office products.
• You cannot start Windows Task Manager.
• Antivirus software indicates that a computer virus is present.

Note These problems may also occur because of ordinary Windows functions or problems in Windows that are not caused by a computer virus.